01 Businesses and freelancers
- Subscriptions and campaigns are billed monthly or annually and are non-refundable once charged.
- Cancellation takes effect from the next billing cycle. Partial refunds are not provided.
- Data export remains available for 30 days after termination.
02 Customers
- Loyalty rewards and points are governed by each business's individual policies.
- On service cancellations or disputes, reward-reversal policies are defined by the merchant or service provider.
- Disputes should be raised directly with the service provider. Twique may provide experience-data logs to assist resolution.
Payment responsibility
03 Reward reversals and disputes
- Loyalty-point reversals are handled according to merchant-defined rules, typically within three to five business days.
- Twique does not process payments or handle financial refunds. Payment-related disputes should be directed to the relevant service provider.